Rail ticketing and fares

Smart ticketing, rail fares, ticketing reviews, regulations and standards.

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Guidance and regulation

• Secretary of State for Transport's Ticketing and Settlement Agreement ticket office guidance
  • Guidance
  • 21 February 2023
  • Department for Transport
• Guidance on rail passengers' rights and obligations: regulation No 1371/2007
  • Guidance
  • 24 March 2020
  • Department for Transport
• London Midland ticket office opening hours decision
  • Guidance
  • 7 May 2013
  • Department for Transport

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News and communications

• The Great British Rail Sale returns: discounts on over a million rail tickets
  • 20 January 2024
  • Department for Transport
  • News story
• Significant intervention to cap rail fares comes as government delivers target to halve inflation
  • 22 December 2023
  • Department for Transport
  • News story
• Passengers to benefit from easier and cheaper travel with new app guidance
  • 30 August 2023
  • Department for Transport
  • News story
• 53 train stations to benefit from tap-in tap-out rollout
  • 4 July 2023
  • Department for Transport
  • News story
• Biggest government intervention ever to keep rail fares down
  • 22 December 2022
  • Department for Transport
  • News story

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Research and statistics

• Delay compensation claims: 15 October 2023 to 6 January 2024 (Periods 8 to 10)
  • 4 April 2024
  • Office of Rail and Road
  • Official statistics
• Passenger rail usage: October to December 2023
  • 21 March 2024
  • Office of Rail and Road
  • National statistics
• LNER single leg pricing trial evaluation: revenue analysis
  • 25 January 2024
  • Department for Transport
  • Research
• Delay compensation claims: 23 July 2023 to 14 October 2023 (Periods 5 to 7)
  • 11 January 2024
  • Office of Rail and Road
  • Official statistics
• Passenger rail usage: July to September 2023
  • 19 December 2023
  • Office of Rail and Road
  • National statistics

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Policy papers and consultations

• Improving access to delay compensation
  • 9 August 2023
  • Office of Rail and Road
  • Consultation outcome
  • Date closed 28 August 2020
• Rail Penalty Fare value reform
  • 3 November 2022
  • Department for Transport
  • Consultation outcome
  • Date closed 03 June 2021
• Rail retail information: code of practice
  • 28 October 2022
  • Closed organisation: Office of Rail Regulation
  • Consultation outcome
  • Date closed 21 November 2014
• Pay-as-you-go on rail
  • 19 May 2022
  • Department for Transport
  • Consultation outcome
  • Date closed 01 May 2019
• Williams Rail Review
  • 20 May 2021
  • Department for Transport
  • Call for evidence outcome

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Organisations

• Department for Transport
• Office for Veterans' Affairs
• Cabinet Office
• Centre for Connected and Autonomous Vehicles
• Ministry of Defence