Rail ticketing and fares

Smart ticketing, rail fares, ticketing reviews, regulations and standards.

Guidance and regulation

  1. Railway ticket office: rules for changing opening hours
  2. London Midland ticket office opening hours decision
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News and communications

  1. Compensation boost for northern passengers as 'delay repay' is extended
  2. Reducing cost pressures in the rail industry: letters to rail unions and Rail Delivery Group
  3. Rail ticketing progress report: passenger experience improved but more work to be done
  4. Government plans £80 million smart ticketing rail revolution
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Research and statistics

  1. Freight rail usage, July to September 2018: freight moved, freight lifted, normalised freight delay
  2. Passenger rail usage, April to June 2018: passenger, journeys and revenue
  3. Rail delays and compensation 2018
  4. Passenger rail usage, January to March 2018: passenger, journeys and revenue
  5. Review of the action plan for information on rail fares and ticketing
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Policy papers and consultations

  1. Williams Rail Review
  2. Future of mobility call for evidence
  3. Retail market review: emerging findings
  4. Rail retail information: code of practice
  5. Action plan for information on rail fares and ticketing
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