Guidance

Rail passengers' rights and obligations: a guide to Regulation No 1371/2007

Simplifies and explains the articles of Regulation No 1371/2007, which affects UK rail passengers' rights and obligations.

• From: Department for Transport
• Published: 24 March 2020
• Last updated: 17 December 2025
  Show all updates

  1. 17 December 2025

     Updated to reflect changes in European legislation.

  2. 24 March 2020

     First published.

Documents

Guidance on regulation No 1371/2007 on rail passengers' rights and obligations

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Guidance on regulation No 1371/2007 regarding rail passengers’ rights and obligations which came into effect on 4 December 2019.

The guide simplifies and explains the regulations, among many others, of:

• liability for passengers and luggage
• insurance
• availability of tickets
• travel information and reservation systems