Transparency data

Train operating companies: Passenger’s Charter compensation

Compensation amounts paid by train operating companies to passengers for delayed journeys since 2009.


Train operating companies Passenger’s Charter compensation

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Compensation paid to passengers since 2009 by all train operating companies. Figures include compensation arising from delays to journeys under the:

  • delay repay scheme
  • traditional compensation scheme (financial years 2015 to 2018 only)
Published 17 November 2016
Last updated 1 October 2018 + show all updates
  1. Data for year 2017 to 2018 added.
  2. Data for year 2016 to 2017 added.
  3. First published.