Guidance

Domestic abuse: how to get help

Find out how to get help if you or someone you know is a victim of domestic abuse.

If you are in immediate danger, call 999 and ask for the police. If you can’t speak and are calling on a mobile press 55 to have your call transferred to the police. Find out how to call the police when you can’t speak.

For free, confidential advice, 24 hours a day contact a domestic abuse helpline.

Household isolation instructions do not apply if you need to leave your home to escape domestic abuse.

Translated guidance

If English is not your first language, information has been translated into several languages as well as an easy read version. Women’s Aid also have guidance documents on domestic abuse and coronavirus available in a number of languages for victims, family and friends, and community members of those affected.

If you are deaf, you can access a British Sign Language video that explains how to get help if you or someone you know is a victim of domestic abuse.

Recognise domestic abuse

Does your partner, ex-partner or someone you live with:

  • cut you off from family and friends and intentionally isolate you?
  • bully, threaten, or control you?
  • take control of your finances?
  • monitor or limit your use of technology?
  • physically and/or sexually abuse you?

Domestic abuse is not always physical violence. It can also include:

  • coercive control and ‘gaslighting’
  • economic abuse
  • online abuse
  • threats and intimidation
  • emotional abuse
  • sexual abuse

Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity, religion, socio-economic status, sexuality or background.

If you believe that you are a victim of domestic abuse, there are signs that you can look out for including:

  • being withdrawn, or being isolated from your family and friends
  • having bruises, burns or bite marks on you
  • having your finances controlled, or not being given enough to buy food, medication or pay bills
  • not being allowed to leave your house, or stopped from going to college or work
  • having your internet or social media use monitored, or someone else reading your texts, emails or letters
  • being repeatedly belittled, put down or told you are worthless
  • being pressured into sex or sexual contact
  • being told that abuse is your fault, or that you’re overreacting

See more signs to look for.

Get help and support

All forms of domestic abuse are not acceptable in any situation.

If you’re experiencing domestic abuse and feel frightened of, or controlled by, a partner, an ex-partner or family member, it’s important to remember that it’s not your fault and there is no shame in seeking help.

It may seem like a difficult step to take, but there is support available and #YouAreNot Alone.

Free, confidential support and advice is available to victims and their concerned family members or friends, 24 hours a day.

Nation Helpline Contact
England Refuge’s National Domestic Abuse Helpline 0808 2000 247
Online live chat
Web form
Northern Ireland Domestic and Sexual Abuse Helpline 0808 802 1414
Online live chat
help@dsahelpline.org
Scotland Domestic Abuse and Forced Marriage Helpline 0800 027 1234
Online live chat
helpline@sdafmh.org.uk
Wales Live Fear Free 0808 80 10 800
Online live chat
Text
info@livefearfreehelpline.wales
UK-wide The Men’s Advice Line run by Respect is a confidential helpline specifically for male victims. 0808 801 0327
info@mensadviceline.org.uk

Bright Sky app

Bright Sky is a mobile app and website for anyone experiencing domestic abuse, or who is worried about someone else.

The app can be downloaded for free from the app stores. Only download the app if it is safe for you to do so and if you are sure that your phone isn’t being monitored.

Women’s Aid local support services directory

Women’s Aid have a directory of domestic abuse support services across the UK.

If you are experiencing domestic abuse or are worried about friends or family, you can access the Women’s Aid live chat service 7 days a week, 10am to 6pm.

helpline@womensaid.org.uk

Victim Support

Victim Support run these services for victims and survivors of any abuse or crime, regardless of when it occurred or if the crime was reported to the police:

Ask for ANI codeword

If you are experiencing domestic abuse and need immediate help, ask for ‘ANI’ in a participating pharmacy. ‘ANI’ stands for Action Needed Immediately. If a pharmacy has the ‘Ask for ANI’ logo on display, it means they’re ready to help. They will offer you a private space, provide a phone and ask if you need support from the police or other domestic abuse support services.

Ask for ANI logo used in participating pharmacies. The campaign is accompanied with the hashtag #YouAreNotAlone.

Ask for ANI logo used in participating pharmacies

Safe Spaces

Safe Spaces are also available in Boots, Morrisons, Superdrug and Well pharmacies, TSB banks and independent pharmacies across the UK. Once you are inside, specialist domestic abuse support information will be available for you to access. Many Safe Spaces are also prepared to respond to the ‘Ask for ANI’ codeword, to provide victims with a discreet way to access help calling the police on 999 or specialist support services.

Find your nearest Safe Space.

Check whether someone has an abusive past

If you are concerned that a new, former or existing partner has an abusive past you can ask the police to check under the Domestic Violence Disclosure Scheme (also known as ‘Clare’s Law’). This is your ‘right to ask’. If records show that you may be at risk of domestic abuse, the police will consider disclosing the information. A disclosure can be made if it is legal, proportionate and necessary to do so.

If you are concerned about a friend or family member, you can apply for a disclosure on behalf of someone you know.

You can make a request to the police for information about a person’s previous violent offending in person at the police station or elsewhere, by telephone, by email, online or as part of a police investigation. Support agencies and services can also help you ask the police about this.

Get a court order to protect you or your child

If you’re a victim of domestic abuse you can apply for a court order or injunction to protect yourself or your child from:

  • your current or previous partner
  • a family member
  • someone you currently or previously lived with

This is called a non-molestation or occupation order.

You can apply online, by email or by post.

Get a court order if you’ve been the victim of domestic abuse.

Support someone you know

If you are worried that a friend, neighbour or loved one is a victim of domestic abuse, you can call the National Domestic Abuse Helpline for free and confidential advice, 24 hours a day on 0808 2000 247.

Or you can contact the other support services listed on this page.

Seeking help for someone you know can be challenging but #YouAreNotalone. Domestic abuse advisers will offer confidential, non-judgemental information and advice on the options available to you helping you to keep safe and make informed choices.

If you believe there is an immediate risk of harm to someone, or it is an emergency, you should always call 999.

If someone confides in you, there is more information on how to support a friend who is being abused.

If you are an employer

Let your employees know that if they are facing domestic abuse you want to help them to get help. Stay in regular contact with employees you know, or fear, may be facing abuse and if you lose contact with them, take swift action to visit them. If you believe there is an immediate risk of harm to someone, or it is an emergency, always call 999.

Encourage employees to look out for others who may be facing domestic abuse and signpost them to support. Your staff may also be worried about their own abusive behaviour at this time. There is no excuse for domestic abuse, no matter what stresses you are under and support is available.

Hestia’s Respond to Abuse Advice Line is a free resource for employers. Employers can call 020 3879 3695 Monday to Friday, 9am to 5pm, or email adviceline.eb@hestia.org for support, guidance or information about domestic abuse and how to support employees and colleagues experiencing domestic abuse.

The Employers’ Initiative on Domestic Abuse website provides resources to support employers including an employers’ toolkit.

If you are a professional working in the domestic abuse sector

SafeLives provides guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

Find additional information and support

If you want to access help specifically to cater to your background and needs or want support and help for specific types of abuse there are several organisations that can help - see Domestic abuse: specialist sources of support.

You can also find additional information and support here on topics including:

  • help for children and young people
  • welfare benefits and housing advice
  • help if you don’t have settled status in the UK
  • support for specific types of abuse

Get help if you think you might be an abuser

If you are concerned about your behaviour or the behaviour of someone you know, there is support available.

The Respect Phoneline is an anonymous and confidential helpline for men and women who are abusing their partners and families. It is open Monday to Friday 9am to 8pm. The helpline also takes calls from partners or ex-partners, friends and relatives who are concerned about perpetrators.

A webchat service is available Wednesdays, Thursdays and Fridays from 10am to 11am and from 3pm to 4pm.

Telephone: 0808 802 4040

How to call the police when you can’t speak

If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset.

Call 999 from a mobile

If prompted, press 55 to Make Yourself Heard and this will transfer your call to the police. Pressing 55 only works on mobiles and does not allow police to track your location.

Call 999 from a landline

If the operator can only hear background noise and cannot decide whether an emergency service is needed, you will be connected to a police call handler.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.

When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.

If you are deaf or can’t use a phone

You can register with the emergencySMS. Text REGISTER to 999. You will get a text which tells you what to do next. Do this when it is safe so you can text when you are in danger.

Published 5 October 2018
Last updated 18 June 2021 + show all updates
  1. Added information about support available from Women's Aid and Victim Support, as well as a link to a video in British Sign Language about how to get help.

  2. Guidance restructured and reordered to improve layout. Some information moved to a new page about sources of support for specific situations.

  3. Updated with Men's Advice Helpline details.

  4. Added a new section on the Ask for ANI codeword scheme. New information on Safe Spaces and Hestia's Everyone's Business Advice Line.

  5. Added link to easy read version.

  6. Added more information about help for children and young people.

  7. Welsh translation added.

  8. Added more specific information about how to get help during the coronavirus (COVID-19) outbreak.

  9. Information about additional support organisations added to the page.

  10. Support contact points added for people who are deaf or hard of hearing, or who cannot communicate verbally.

  11. Updates to the list of support services available.

  12. Added a link to the factsheet 'Coronavirus (COVID-19): support for victims of domestic abuse'.

  13. First published.