Consumer protection guidance for businesses
General information on consumer law, and find guidance for your sector.
Consumer protection in the UK: for consumers and businesses
Consumer protection in the UK: for consumers and businesses - YouTube
Sarah Cardell, CEO of the Competition and Markets Authority (CMA), explains the consumer protection regime under the Digital Markets, Competition and Consumers Act and what the changes mean for businesses, consumers and the UK economy.
Find out more about how to comply with the law when selling products and services.
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CMA guidance on consumer law, including general guidance and sector-specific guidance, is listed on this page.
Businesses can also speak to their local Trading Standards Service for advice. Find your local Trading Standards office
Other sources of guidance may also be useful, such as:
- the CTSI Business Companion which provides free, simple guidance to help business owners understand Trading Standards and consumer protection law
- the ASA/CAP ‘Advice for Businesses’ website, which provides guidance for businesses on advertising. It is also possible to ask a question directly to the Copy Advice team for tailored advice
- sectoral regulators, including Ofcom, Ofgem, the FCA and others, also publish relevant guidance for businesses in their sectors
Consumer law guidance
General guidance for people who manage or advise a business on complying with consumer law.
Find specific guidance for your sector
Updates to this page
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'Unfair contract terms: materials for businesses' added to 'Unfair terms guidance' section.
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First published.