Higher education: consumer law advice for providers

Advice to help higher education providers understand their responsibilities under consumer protection law when dealing with undergraduate students.



This document has been withdrawn as the Competition and Markets Authority has replaced it. The updated and current version, published on 31st May 2023, can be found at UK higher education providers - advice on consumer protection law CMA.

Students have consumer rights. Universities and other higher education providers that don’t meet their obligations to undergraduate students may be in breach of consumer protection law.

This advice sets out how consumer protection law applies to higher education providers. It also includes the Competition and Markets Authority’s (CMA) views on how consumer protection law applies to the higher education sector.

A short guide to consumer protection law for higher education providers is also available.

Published 12 March 2015
Last updated 31 May 2023 + show all updates
  1. Updated guidance published

  2. First published.