A 60-second summary on how consumer protection law applies to higher education providers and how to comply with it.
PDF, 123KB, 1 page
Students have consumer rights. Universities and other higher education providers that don’t meet their obligations to undergraduate students may be in breach of consumer protection law.
This summary sets out how consumer protection law applies to higher education providers with advice on how to comply.
Longer advice for providers is also available.
12 March 2015
Competition and Markets Authority
Consumer protection and unfair contract terms guidance
Higher education: consumer law advice for providers and students
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