Help for consumers
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
There are lots of ways to get help if you have a problem with something you have purchased.
Organisations that can help you
For help with your issue, contact the relevant consumer advice organisation in your area.
Report a problem to us
You can report a consumer problem to the CMA, if you think it is affecting more than just one person: Tell the CMA about a problem.
After you’ve submitted your complaint to us, you’ll receive an automated response via email. We’ll review the information you’ve provided.
However we cannot step in or advise on individual complaints.
Know your rights
You can check our guides to your consumer rights.
Returns and refunds
Head to Citizens Advice for information on returns and refunds.