When you buy goods or services the law protects your consumer rights. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong. This includes:

  • credit and store cards
  • faulty goods
  • counterfeit goods
  • poor service
  • problems with contracts
  • problems with builders
  • rogue traders

Citizens Advice can give you help and advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who will then investigate on your behalf.

Citizens Advice
www.adviceguide.org.uk/consumer
08454 04 05 06
08454 04 05 05 (Welsh language)
Find out about call charges

You can also get help with complaints, refunds and repairs from Which?

Northern Ireland

Contact ConsumerLine for advice about consumer law, making a complaint and avoiding scams.

Money advice

Get free, independent help from the Money Advice Service about anything to do with money, eg managing debt.

Consumer complaints

You can complain about certain services for free through Ombudsman Services, including:

  • communications (eg phones and internet)
  • energy (eg gas and electricity)
  • property (eg estate agents and surveyors)
  • copyright licensing

Buying from another EU country

Contact the UK European Consumer Centre for help with problems buying from another EU country.

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