The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong. This includes:
- credit and store cards
- faulty goods
- counterfeit goods
- poor service
- problems with contracts
- problems with builders
- rogue traders
Get help from Citizens Advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf.
You can also get information about complaints, refunds and repairs from Which?
Complain to an ombudsman
An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
There are different ombudsmen for different industries.
You can use the Ombudsman Association to find the right ombudsman for your complaint.
You can get free, independent help from the Money Advice Service about anything to do with money, eg managing debt.
Contact ConsumerLine for advice about consumer law, making a complaint and avoiding scams.
Buying from another EU country
Contact the UK European Consumer Centre for help with problems buying from another EU country.