Consumer advice

Get advice on consumer issues, your energy supply and postal service.

England and Wales

Contact the Citizens Advice consumer helpline.

Citizens Advice
Telephone: 03454 04 05 06
Welsh language: 03454 04 05 05
Monday to Friday, 9am to 5pm

Scotland

Contact Advice Direct Scotland for advice on consumer issues.

Advice Direct Scotland
Telephone: 0808 164 6000
Monday to Friday, 9am to 6pm

Contact the Citizens Advice consumer helpline for advice on your energy supply and postal service.

Citizens Advice
Telephone: 03454 04 05 06
Monday to Friday, 9am to 5pm

Northern Ireland

Contact Consumerline (run by Trading Standards) for advice on consumer issues and your energy supply.

Consumerline
Telephone: 0300 123 6262
Monday to Thursday, 9am to 5pm
Friday, 9am to 4pm

Contact the Citizens Advice consumer helpline for advice on your postal service.

Citizens Advice
Telephone: 03454 04 05 06
Monday to Friday, 9am to 5pm

Find out about call charges.

Find further advice on your consumer rights as well as how to make a complaint.