Cancelling goods or services: guide for consumers

A 60-second summary on what to consider if you need to cancel goods or services.



Cancelling goods or services isn’t always straightforward. It’s not always clear whether a business’ cancellation charges are fair or whether a business can keep your advance payments. Even if terms are in the contract, this doesn’t mean they’re always legally binding.

This summary explains what to look out for if you cancel goods or services, what you can do and who to contact for information or advice.

Published 2 March 2016