Consumer protection enforcement guidance: CMA58

How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.



This guidance sets out how the Competition and Markets Authority (CMA) uses its consumer protection powers to address market-wide consumer problems. It also explains how it enforces consumer protection law and uses its investigatory enforcement powers.

The guidance replaces ‘Consumer protection – guidance on the CMA’s approach to use of its consumer powers (CMA7)’ and the Office of Fair Trading’s enforcement of consumer protection legislation guidance (OFT512).

Published 17 August 2016