Consumer protection enforcement guidance: CMA58

How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.


Consumer protection: enforcement guidance


This guidance sets out how the Competition and Markets Authority (CMA) uses its consumer protection powers to address market-wide consumer problems. It also explains how it enforces consumer protection law and uses its investigatory enforcement powers.

The guidance replaces ‘Consumer protection – guidance on the CMA’s approach to use of its consumer powers (CMA7)’ and the Office of Fair Trading’s enforcement of consumer protection legislation guidance (OFT512).

Published 17 August 2016