Competition – guidance

Consumer protection enforcement guidance: CMA58

How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.

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This guidance sets out how the Competition and Markets Authority (CMA) uses its consumer protection powers to address market-wide consumer problems. It also explains how it enforces consumer protection law and uses its investigatory enforcement powers.

The guidance replaces ‘Consumer protection – guidance on the CMA’s approach to use of its consumer powers (CMA7)’ and the Office of Fair Trading’s enforcement of consumer protection legislation guidance (OFT512).