Competition and Markets Authority cases and projects

From:: Competition and Markets Authority

This case finder includes cases and projects from the Competition and Markets Authority (CMA), Office for the Internal Market (OIM) and Subsidy Advice Unit (SAU).

ASOS, Boohoo and Asda: greenwashing investigation
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Clothing, footwear and fashion
- Opened: 29 July 2022
Leasehold
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Building and construction and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 11 June 2019
Consumer protection in green heating and insulation sector
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Energy
- Opened: 27 September 2022
Unit pricing
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Retail and wholesale
- Opened: 31 January 2023
Loyalty pricing in the groceries sector
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Retail and wholesale
- Opened: 30 January 2024
Rented housing sector consumer research project
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Building and construction
- Opened: 28 February 2023
Simba Sleep Limited: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Household goods, furniture and furnishings
- Opened: 15 December 2023
Fast Moving Consumer Goods (FMCG)
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Household goods, furniture and furnishings and 1 others
- Opened: 26 January 2023
Wowcher Group: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Retail and wholesale
- Opened: 31 March 2023
Self-funded IVF: consumer law guidance
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Healthcare and medical equipment
- Opened: 7 February 2020
Worcester Bosch: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Energy
Will-writing and other unregulated legal services
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Distribution and service industries
- Opened: 24 July 2023
Higher education: consumer protection review
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Public markets
- Outcome type: Consumer enforcement - undertakings
- Opened: 20 May 2014
- Closed: 8 February 2017
Emma Group: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Retail and wholesale
- Opened: 30 November 2022
Social Media Endorsements
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Communications
- Opened: 8 August 2018
PCR Travel Tests
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Opened: 3 September 2021
Online console video gaming
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Electronics and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 5 April 2019
- Closed: 13 April 2022
COVID-19 cancellations: package holidays
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 7 July 2020
- Closed: 9 March 2022
Care homes: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Healthcare and medical equipment
- Outcome type: Consumer enforcement - undertakings
- Opened: 13 June 2017
Anti-virus software
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Public markets and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 27 November 2018
Groupon: Consumer Protection Case
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 July 2011
- Closed: 8 October 2021
COVID-19: lockdown flight refunds
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure and 1 others
- Outcome type: Consumer enforcement - no formal action
- Opened: 16 December 2020
- Closed: 7 October 2021
Secondary ticketing websites
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Recreation and leisure
- Opened: 26 July 2012
Online reviews
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Communications
- Opened: 21 May 2020
Fake and misleading online reviews trading
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Communications
- Opened: 21 June 2019
COVID-19 cancellations: weddings
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Recreation and leisure
Cancellations: holiday accommodation
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Recreation and leisure
Online hotel booking
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 27 October 2017
Apple iPhones: consumer protection case
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Telecommunications
- Outcome type: Consumer enforcement - undertakings
- Opened: 9 August 2018
- Closed: 22 May 2019
Online gambling
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 21 October 2016
- Closed: 29 April 2019
Online dating services
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 31 October 2017
- Closed: 6 June 2018
Car rental intermediaries
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 19 October 2017
- Closed: 29 March 2018
Car rental intermediaries: consumer compliance review
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries and 1 others
- Opened: 29 April 2016
- Closed: 29 March 2018
Cloud storage: consumer compliance review
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries and 1 others
- Opened: 1 December 2015
- Closed: 17 February 2017
Retailer hosting reviews on its website: improvement of practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 11 August 2016
- Closed: 11 August 2016
Non-disclosure of paid endorsements (social media)
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Opened: 11 August 2016
- Closed: 11 August 2016
Online reviews and endorsements
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Opened: 26 February 2015
- Closed: 27 July 2017
Online endorsements
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 19 June 2015
- Closed: 4 April 2016
Fake online reviews
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 8 December 2015
- Closed: 4 March 2016
Trusted trader and care home review sites: improvement of practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Opened: 18 January 2016
- Closed: 11 February 2016
Pyramid promotional scheme: investigation and prosecutions
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - court order
- Opened: 22 January 2009
- Closed: 21 July 2015
Children's online games
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Opened: 1 April 2013
- Closed: 4 June 2015
Property sales fraud: investigation and prosecutions
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Building and construction
- Outcome type: Consumer enforcement - court order
- Opened: 12 September 2012
- Closed: 6 June 2014
Investigations into the use of misleading reference pricing by certain furniture and carpet businesses
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Opened: 1 April 2012
- Closed: 21 March 2014
Furniture and carpet businesses: misleading reference pricing
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Household goods, furniture and furnishings
- Outcome type: Consumer enforcement - changes to business practices agreed
- Opened: 1 November 2012
- Closed: 1 March 2014
Fairness of Universities' terms and conditions for students
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Public markets
- Outcome type: Consumer enforcement - no formal action
- Opened: 1 July 2013
- Closed: 1 February 2014
Weatherseal Home Improvements Ltd: misleading practices in the sale of double glazing and energy efficiency products
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Building and construction
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 October 2012
- Closed: 31 January 2014
Accommodation booking websites: misleading descriptions and practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - no formal action
- Opened: 1 June 2013
- Closed: 1 January 2014
Carpet and flooring retailers: pricing practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Household goods, furniture and furnishings
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 April 2012
- Closed: 1 January 2014
Providers in the quick house sales sector investigation
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 23 July 2013
- Closed: 17 December 2013

92 cases

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92 cases

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Competition and Markets Authority cases and projects

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92 cases

Case type

Case state

Market sector

Outcome

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Closed

92 cases

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