Heating oil review: consumer protection enforcement case
The Competition and Markets Authority (CMA) commenced a consumer protection review of the supply of heating oil to consumers.
As a result of concerns around the supply of fuel arising from the conflict in the Middle East, in March 2026 the CMA commenced a consumer protection review of the supply of heating oil to consumers.
CMA findings
The review found that some heating oil suppliers cancelled orders for hundreds of customers who ordered through an intermediary site when heating oil prices surged and supply was temporarily restricted, which may have resulted in breaches of contracts. The CMA sought redress for affected customers and suppliers have voluntarily agreed to provide compensation. Eligible customers either have been, or will be, contacted directly.
- Press release: CMA secures compensation for heating oil customers (28.8.26)
Contact
- general.enquiries@cma.gov.uk
- Andrew Groves, Project Director, Consumer Protection
- Hayley Fletcher, Senior Responsible Officer
Personal information
Your name and contact details are your personal data. The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.
For more information about how the CMA handles personal information, please read our personal information charter.