StubHub: consumer protection enforcement case
The Competition and Markets Authority (CMA) is investigating suspected infringements of consumer law in relation to the presentation of mandatory fees by TICKETBIS S.L. (trading as StubHub via www.stubhub.co.uk) to UK consumers.
Case timetable
| Date | Action |
|---|---|
| 17 November 2025 | Investigation opened |
| November 2025 to March 2026 | Initial investigation: information and evidence gathering (next case update March 2026) |
Case opening
17 November 2025: The CMA has opened an investigation into compliance with consumer protection law by TICKETBIS S.L., trading as StubHub via www.stubhub.co.uk.
The CMA is investigating TICKETBIS S.L. over its presentation of mandatory fees, specifically whether these fees are included in the total price the consumer sees at the beginning of the purchase process.
The CMA will now engage with TICKETBIS S.L. and gather evidence to consider whether the CMA thinks the company has infringed consumer protection law.
At this initial stage, it should not be assumed that TICKETBIS S.L. has infringed consumer protection law and no finding has been made.
- Press release: CMA launches major consumer protection drive focused on online pricing practices (18.11.25)
Contact
- general.enquiries@cma.gov.uk
- Andrew Groves, Director
- Hayley Fletcher, Senior Responsible Officer
Personal information
Your name and contact details are your personal data. The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.
For more information about how the CMA handles personal information, please see our personal information charter.