Worcester Bosch: consumer protection case

The CMA is investigating Worcester Bosch’s marketing of its ‘hydrogen-blend ready’ boilers. This investigation forms part of the CMA’s wider work looking at consumer protection issues in the green heating and insulation sector.

From:
Competition and Markets Authority
Published
17 October 2023
Case type:
Consumer enforcement
Case state:
Open
Market sector:
Energy

Case timetable

Date Action
17 October 2023 Case launch

Case opening

17 October 2023: The Competition and Markets Authority (CMA) has opened an investigation into Bosch Thermotechnology Limited’s (trading as Worcester Bosch) compliance with consumer protection law.

The CMA is investigating Worcester Bosch’s marketing practices in relation to its so-called ‘hydrogen-blend ready’ home boilers.

The CMA will now engage with Worcester Bosch and gather further evidence to consider whether the company has broken consumer protection law. The CMA is at the initial stage of its investigation. Accordingly, it should not be assumed that Worcester Bosch has broken consumer protection law.

The CMA has also written to 12 other businesses to warn them that they could be breaching consumer protection law after reviewing their marketing to consumers, and to remind them of their legal obligations.

Contact

greenheating@cma.gov.uk

  • Director, Sabrina Basran
  • Senior Responsible Officer, George Lusty
Published 17 October 2023
Contents

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