Secondary ticketing websites

The CMA is reviewing the compliance of 4 secondary ticket platforms with their undertakings and other legal obligations.


Date Action
14 June 2016 Compliance review commences
5 March 2015 Undertakings given to the CMA and investigation closed
26 July 2012 Case opened

Update on secondary tickets compliance review

12 September 2016: On 14 June 2016, the CMA launched a compliance review focusing on the 4 main secondary ticket platforms.

The CMA has gathered and is continuing to review information from secondary ticket platforms, venues, sports bodies, ticket resellers, representatives of the music industry and consumers, and other interested parties. It’s also carrying out its own review of the 4 main platforms’ websites. It will now complete its analysis and consider what, if any, further steps might be required by the CMA or other enforcement partners.

The CMA plans to provide a further update on this work by the end of the calendar year.

The review is considering the platforms’ compliance with: the undertakings provided to the CMA following its earlier investigation, as well as with other legislative provisions, including more recent legal requirements under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Compliance review commences

14 June 2016: In March 2015, the CMA announced that 4 UK secondary ticket platforms – GET ME IN!, Seatwave, StubHub and viagogo – had provided undertakings to build upon their existing practices and give improved information to buyers about the tickets listed on their sites.

The CMA is now carrying out a review to assess whether the 4 secondary ticket platforms are providing adequate information to consumers, in accordance with their undertakings and their legal obligations. The CMA is asking anyone with relevant information about the 4 secondary ticket platforms and their practices to send it to us.

The CMA has not taken any decisions about whether there have been any breaches of consumer protection legislation or what it might do once this review is completed.

Details on the review and how to respond can be found in the document below.

Investigation closed

In July 2012, the Office of Fair Trading launched an investigation into the secondary ticketing market. This was to help make sure consumers had all the information they needed before buying tickets from secondary ticket websites.

The undertakings given to the CMA will now provide buyers with better information on secondary ticket websites and help them to understand what they are getting before they buy.


Jennifer West (, 020 3738 6922)

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