Open letter to event organisers
An open letter from the CMA, following enforcement work in the secondary ticketing market
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This letter was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025. These provisions contain broadly similar prohibitions against unfair and misleading commercial practices as under the previous legislation, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
More detail on the legislative differences between the DMCC Act and the CPRs is available in the technical note.
For further guidance, read Unfair commercial practices.
More information about the Competition and Markets Authority’s (CMA) investigation is available on the secondary ticketing case page