Letter from the CMA to secondary ticket businesses on consumer law
Open letter to secondary ticket business sellers about their obligations to buyers under consumer protection law.
Documents
Details
This letter was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025. These provisions contain broadly similar prohibitions against unfair and misleading commercial practices as under the previous legislation, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
More detail on the legislative differences between the DMCC Act and the CPRs is available in the technical note.
For further guidance, read Unfair commercial practices.
This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector. This is to remind business sellers (who either buy or re-sell tickets) of their obligations to buyers under consumer protection law.
The letter also builds upon the undertakings given to 4 secondary ticket websites to give improved information to buyers about the tickets listed on their sites.