Correspondence

Letter from the CMA to secondary ticket businesses on consumer law

Open letter to secondary ticket business sellers about their obligations to buyers under consumer protection law.

Document

Open letter to secondary ticket business sellers

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Details

This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector. This is to remind business sellers (who either buy or re-sell tickets) of their obligations to buyers under consumer protection law.

The letter also builds upon the undertakings given to 4 secondary ticket websites to give improved information to buyers about the tickets listed on their sites.

Published 16 March 2015