Correspondence

Letter from the CMA to secondary ticket websites on consumer law

Open letter to secondary ticket websites about their obligations to buyers under consumer protection law.

Documents

Open letter to secondary ticket websites

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Details

This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector.

This is to remind secondary ticketing platforms or those who act as brokers of their obligations to buyers under consumer protection law.

The letter also builds upon the undertakings given to 4 secondary ticket websites to offer improved information to buyers about the tickets listed on their sites.

Published 16 March 2015