Correspondence

Letter from the CMA to secondary ticket websites on consumer law

Open letter to secondary ticket websites about their obligations to buyers under consumer protection law.

From:
Competition and Markets Authority
Published
16 March 2015

Documents

Open letter to secondary ticket websites

PDF, 157 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This letter was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025. These provisions contain broadly similar prohibitions against unfair and misleading commercial practices as under the previous legislation, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). More detail on the legislative differences between the DMCC Act and the CPRs is available in the technical note. For further guidance, read Unfair commercial practices.

This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector.

This is to remind secondary ticketing platforms or those who act as brokers of their obligations to buyers under consumer protection law.

The letter also builds upon the undertakings given to 4 secondary ticket websites to offer improved information to buyers about the tickets listed on their sites.

Find out more:

Updates to this page

Published 16 March 2015

Sign up for emails or print this page