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Euro Car Parks: consumer protection enforcement case

The Competition and Markets Authority (CMA) is investigating suspected infringements of consumer law in relation to Euro Car Parks Limited’s (ECP) practices at petrol stations and their appeals processes.

From:
Competition and Markets Authority
Published:
16 July 2026
Case type:
Consumer enforcement
Case state:
Open
Market sector:
Transport
Opened:
15 July 2026

Case timetable

Date Action
July 2026 to Spring 2027  Initial investigation: information gathering, including issuing formal information requests and analysing the party’s responses
15 July 2026  Investigation opened

Case opening

15 July 2026: The CMA has opened an investigation into suspected infringements of consumer law by ECP. 

The CMA is investigating whether ECP’s practices at petrol stations and its handling of appeals may breach consumer protection law and, in particular whether: 

  • it’s fair for some drivers to receive parking charges while queuing for, or using, petrol pumps and other forecourt services such as car washes 
  • ECP’s wider appeals processes – relating to both petrol stations and car parks – breach consumer protection law 

The CMA will now gather and analyse further evidence to determine whether the company has infringed consumer protection law. 

At this initial stage, it should not be assumed that ECP has infringed consumer protection law and no finding has been made.

Contacts 

general.enquiries@cma.gov.uk 

  • Debbie Kitcher-Jones, Assistant Director 

  • Louise Strong, Director 

  • Sorcha O’Carroll, Senior Responsible Officer 

Personal information

Your name and contact details are your personal data. The CMA may collect, use and share personal data when carrying out its statutory functions to investigate and take action under the consumer protection legislation which the CMA enforces (including the Digital Markets, Competition and Consumers Act 2024). This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.

For more information about how the CMA handles personal information, please read our personal information charter.

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