The CMA is investigating concerns that some care homes may be breaching consumer law.
Action against care home providers
30 November 2017: Following the launch of the investigation in June, in order to stop a number of care home providers using certain business practices and contract terms, the CMA has now written to these providers setting out its concerns. The CMA’s focus remains, currently, on the charging of upfront fees and requiring fees to be paid for an extended period following the resident’s death.
As announced in the care homes market study report the CMA will also be consulting on new guidance in early 2018, regarding fees charged after death.
On 13 June 2017, the CMA opened an investigation into a number of care home providers, due to concerns that some of the contract terms and/or practices they use may breach consumer law.
At the moment the focus of this case is on self-funding residents and the issues of large upfront fees and the fees charged after a resident’s death.
The CMA is also separately undertaking a market study which is considering whether the UK market for the provision of care home and nursing home services to the over 65s is working well for residents and for businesses competing fairly. The market study has identified a number of other consumer protection concerns and consideration is being given as to how these can best be addressed. Further details can be found in the market study update paper.
- Press release: CMA outlines emerging concerns in care homes market (14.6.17)