Detail of outcome
The CMA has now published final advice to help care homes understand and comply with their responsibilities under consumer law following the death of a resident.
Detail of feedback received
Feedback and CMA response can be found above.
The draft consumer law advice covers the charging of fees after a resident’s death and treatment of their possessions.
The purpose of the advice is to help care home providers understand and comply with their consumer law responsibilities.
The CMA invites interested parties to respond to the questions in Section 4 of the consultation document.
The final advice, and an anonymised summary of responses that fall within the scope of the consultation, will be published in Spring 2018.
We are also inviting relatives and representatives of deceased residents to complete a short online questionnaire.