Consultation outcome

Care Homes for the elderly – charging fees after death

This consultation has concluded

Detail of outcome

The CMA has now published final advice to help care homes understand and comply with their responsibilities under consumer law following the death of a resident.

Feedback received

Response to consultation

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Detail of feedback received

Feedback and CMA response can be found above.

Original consultation


The CMA is consulting on draft consumer law advice for UK care home providers on the charging of fees after a resident’s death.

This consultation ran from

Consultation description

The draft consumer law advice covers the charging of fees after a resident’s death and treatment of their possessions.

The purpose of the advice is to help care home providers understand and comply with their consumer law responsibilities.

The CMA invites interested parties to respond to the questions in Section 4 of the consultation document.

The final advice, and an anonymised summary of responses that fall within the scope of the consultation, will be published in Spring 2018.

We are also inviting relatives and representatives of deceased residents to complete a short online questionnaire.


Published 19 January 2018
Last updated 31 May 2018 + show all updates
  1. Response to consultation and link to final advice added.

  2. First published.