Guidance
Unfair contract terms
Guidance to help businesses make sure their contract terms and notices are fair and transparent to consumers.
Documents
Details
The Consumer Rights Act 2015 sets out the law on the use of unfair contract terms in consumer contracts.
This guidance for businesses will help you to understand what makes terms and notices unfair, and what the risks are if you use unfair terms. It gives advice about how you can make sure contract terms and notices are fair and transparent.
We also have a short guide to writing a fair contract for customers.
Updates to this page
Published 31 July 2015
Last updated 22 July 2026
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Guidance updated following consultation.
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Consultation on draft revised guidance published.
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Update published about refreshing this guidance.
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First published.