Guidance

Unfair contract terms: CMA37

Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.

Documents

Details

The Consumer Rights Act 2015 updates the law on the use of unfair contract terms in consumer contracts.

This guidance for businesses will help you to understand what makes terms and notices unfair, and what the risks are if you use unfair wording. It gives advice about how you can make sure contract terms and notices are fair and clear.

In addition to this guidance, we have a series of at-a-glance guides that help explain what to avoid when writing your terms.

Find out more on how your business will benefit from fair terms and guidance on our fair terms campaign site

Published 31 July 2015