- Competition and Markets Authority
- Part of:
- Consumer protection and unfair contract terms guidance, Consumer protection, and Consumer protection
- 31 July 2015
Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers – short, 'explained' and full versions available.
Ref: CMA37 PDF, 1.11MB, 144 pages
PDF, 746KB, 97 pages
PDF, 107KB, 2 pages
Ref: CMA37(a) PDF, 564KB, 28 pages
Ref: CMA37(b) PDF, 129KB, 2 pages
PDF, 160KB, 3 pages
The Consumer Rights Act 2015 (in force from 1 October 2015) updates the law on the use of unfair contract terms in consumer contracts.
This guidance for businesses will help you to understand what makes terms and notices unfair, and what the risks are if you use unfair wording. It gives advice about how you can make sure contract terms and notices are fair and clear.
The Competition and Markets Authority (CMA) has produced 3 types of guidance – short (2 pages), expanded (28 pages) and long (144 pages).
In addition to these, we have a series of at-a-glance guides that help explain what to avoid when writing your terms.
This new guidance replaces the Office of Fair Trading’s ‘Unfair contract terms guidance: OFT311’.
Published: 31 July 2015