Consumer protection guidance

Information for consumers and businesses on their rights and responsibilities under consumer law.

For information on how the Competition and Markets Authority uses its consumer powers to address problems in markets, visit our consumer protection enforcement guidance.

Some of this guidance was originally published by the Office of Fair Trading (OFT) and has been adopted by the CMA board.

Consumer law changed on 1 October 2015, as the Consumer Rights Act came into force.

Consumer law for businesses

General guidance for businesses on complying with consumer law and making sure their contract terms are fair.

Cancelling goods or services

Car rental

Care homes

Children's online games

Heat networks

Higher education

Letting residential property

Online dating

Online gambling

Online hotel booking

Online reviews and endorsements

Secondary ticket websites

Supermarket and food pricing

Published 31 March 2014
Last updated 5 June 2014 + show all updates
  1. 'Unfair contract terms: materials for businesses' added to 'Unfair terms guidance' section.

  2. First published.