Consumer protection and unfair contract terms guidance

The Competition and Markets Authority's guidance on consumer protection.

Some of this guidance was originally published by the Office of Fair Trading (OFT) and has been adopted by the CMA board.

Consumer law changed on 1 October 2015, as the Consumer Rights Act came into force. More information on this Act is available.

Information for businesses on how to avoid unfair terms in sales contracts is also available.

Consumer protection and unfair contract terms - general

Consumer protection from unfair trading

Children's online games

Higher education

Letting residential property

Online reviews and endorsements

Pyramid selling

Renting a car

  1. Renting a car: advice for consumers

Secondary ticket websites

Street furniture advertising

Supermarket and food pricing

Published 31 March 2014
Last updated 5 June 2014 + show all updates
  1. 'Unfair contract terms: materials for businesses' added to 'Unfair terms guidance' section.
  2. First published.