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This publication lists the Independent Case Examiner service standards and shows how it has performed.
This is a list of the Independent Case Examiner service standards with…
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2023 to 2024.
About The Independent Case Examiner (ICE) Service Our Purpose We provide…
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2022 to 2023.
Annex The Independent Case Examiner (ICE) Service Our Purpose We provide…
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2022 to 31 March 2023
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2021 to 2022.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2020 to 2021.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2020 to 31 March 2021
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2019 to 2020.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2019 to 31 March 2020.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2018 to 31 March 2019.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2018 to 2019.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2017 to 31 March 2018.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2017 to 2018.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2016 to 2017.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2016 to 31 March 2017.
Information about work on complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2015 to 2016.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2015 to 31 March 2016.
First published during the 2016 to 2019 May Conservative government
Information about work on complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2014 to 2015.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2014 to 31 March 2015.
First published during the 2015 to 2016 Cameron Conservative government
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