Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2025 to 2026

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2025 to 31 March 2026.

• From: Department for Work and Pensions and Independent Case Examiner
• Published: 24 September 2026

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2025 to 31 March 2026

HTML

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2025 to 31 March 2026

PDF, 4.12 MB, 37 pages

Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2025 and 31 March 2026.

Further information

The Department for Work and Pensions (DWP) has a complaints procedure.

If a complainant is unhappy with the final response from DWP, they can ask the Independent Case Examiner to investigate their complaint.