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Independent Case Examiner
What Independent Case Examiner is doing
11 September 2017 — Guidance
How to bring a complaint to the Independent Case Examiner
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
24 April 2018 — Transparency data
Independent Case Examiner service standards
This publication lists the Independent Case Examiner service standards and shows how it has performed.
Latest from Independent Case Examiner
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Independent Case Examiner service standards
- Transparency
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How to bring a complaint to the Independent Case Examiner
- Guidance
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Joanna Wallace reappointed as Independent Case Examiner
- News story
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What Independent Case Examiner does
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
ICE works with the Department for Work and Pensions.
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Contact ICE
The Independent Case Examiner
Bootle
L20 7WA
United Kingdom
Telephone
0800 414 8529
Fax
0151 221 6601
Telephone from outside the UK
+44 151 221 6500
Text Relay – if you call from a textphone
18001 0800 414 8529
You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.
There will usually be someone to take your call from Monday to Friday, 8am to 6pm.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
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