Latest

  1. Joanna Wallace reappointed as Independent Case Examiner

    • published
    • News story

  2. How to bring a complaint to the Independent Case Examiner

    • updated
    • Guidance

  3. Budgeting Loans: how to ask for a further, independent review

    • updated
    • Guidance
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What we do

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Documents

Our announcements

  1. Joanna Wallace reappointed as Independent Case Examiner

    • News story

See all our announcements

Our publications

  1. How to bring a complaint to the Independent Case Examiner

    • Guidance

  2. Budgeting Loans: how to ask for a further, independent review

    • Guidance

See all our publications

Our management

Contact ICE

The Independent Case Examiner

PO Box 209
Bootle
L20 7WA

You must contact the organisation you want to complain about before you contact ICE.
There will usually be someone to take your call from Monday to Friday, 9am to 5pm.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.