Independent Case Examiner

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How to bring a complaint to the Independent Case Examiner

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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

How to take a complaint to the Independent Case Examiner

Independent Case Examiner service standards

Transparency data

This publication lists the Independent Case Examiner service standards and shows how it has performed.

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What Independent Case Examiner does

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

ICE works with the Department for Work and Pensions.

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Guidance and regulation

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Transparency and freedom of information releases

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Our management

Joanna Wallace
Independent Case Examiner

Contact ICE

The Independent Case Examiner

PO Box 209
Bootle
L20 7WA
United Kingdom

Email

ice@dwp.gov.uk

Telephone

0800 414 8529

Fax

0151 221 6601

Telephone from outside the UK

+44 151 221 6500

NGT text relay – if you cannot hear or speak on the phone

18001 then 0800 414 8529

British Sign Language (BSL) video relay service
Watch a video to check you can use the service: https://www.youtube.com/watch?v=Osx7FFxFpNY
Go to the video relay service: https://dwpice.signvideo.net
Monday to Friday, 9am to 5pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.

There will usually be someone to take your call from Monday to Friday, 8am to 6pm.

Due to the ongoing coronavirus (COVID-19) outbreak, it may take longer to deal with your complaint as staffing levels are constantly changing.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

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