What we do

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Documents

Our publications

  1. FOI request for Independent Case Examiner (ICE) job description

    • 10 March 2014
    • FOI release

  2. Budgeting Loans: how to ask for a further, independent review

    • 1 October 2013
    • Guidance

See all our publications

Our management

    Contact ICE

    The Independent Case Examiner

    PO Box 209
    Bootle
    L20 7WA

    If you telephone us, we can call you back immediately. There will usually be someone available to take your call Monday to Friday between 9am and 5pm.

    Make an FOI request

    1. Read about the Freedom of Information (FOI) Act and how to make a request
    2. Check our previous releases to see if we’ve already answered your question

    Corporate information

    Jobs and contracts

    Our Personal information charter explains how we treat your personal information.

    Help us improve GOV.UK

    Please don't include any personal or financial information, for example your National Insurance or credit card numbers.