Independent Case Examiner
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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
Independent Case Examiner service standards
Transparency data
This publication lists the Independent Case Examiner service standards and shows how it has performed.
Latest from Independent Case Examiner
What Independent Case Examiner does
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
ICE works with the Department for Work and Pensions.
Documents
News and communications
See all news and communicationsTransparency and freedom of information releases
- Independent Case Examiner service standards
- Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2019 to 2020
Our management
Contact ICE
The Independent Case Examiner
Bootle
L20 7WA
United Kingdom
Telephone
0800 414 8529
Fax
0151 221 6601
Telephone from outside the UK
+44 151 221 6500
NGT text relay – if you cannot hear or speak on the phone
18001 then 0800 414 8529
British Sign Language (BSL) video relay service
Watch a video to check you can use the service: https://www.youtube.com/watch?v=Osx7FFxFpNY
Go to the video relay service: https://dwpice.signvideo.net
Monday to Friday, 9am to 5pm
The video relay service uses a free plugin. You may need to change the security settings on your device to install this.
You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.
There will usually be someone to take your call from Monday to Friday, 8am to 6pm.
Due to the ongoing coronavirus (COVID-19) outbreak, it may take longer to deal with your complaint as staffing levels are constantly changing.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
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