Latest

  1. How to bring a complaint to the Independent Case Examiner

    • updated
    • Guidance

  2. Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2015 to 2016

    • published
    • Corporate report

  3. DWP complaints: Annual report by the Independent Case Examiner 2015 to 2016

    • published
    • Corporate report
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What we do

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Documents

Our announcements

  1. Joanna Wallace reappointed as Independent Case Examiner

    • News story

See all our announcements

Our publications

  1. How to bring a complaint to the Independent Case Examiner

    • Guidance

  2. Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2015 to 2016

    • Corporate report

See all our publications

Our management

Contact ICE

The Independent Case Examiner

PO Box 209
Bootle
L20 7WA

You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.

There will usually be someone to take your call from Monday to Friday, 8am to 6pm.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.