What we do

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Our management

    Contact ICE

    The Independent Case Examiner

    PO Box 209
    Bootle
    L20 7WA

    If you telephone us, we can call you back immediately. There will usually be someone available to take your call Monday to Friday between 9am and 5pm.

    Make an FOI request

    1. Read about the Freedom of Information (FOI) Act and how to make a request
    2. Check our previous releases to see if we’ve already answered your question

    Corporate information

    Jobs and contracts

    Our Personal information charter explains how we treat your personal information.

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