Independent Case Examiner

Latest from Independent Case Examiner

What Independent Case Examiner does

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do


Our management

Joanna Wallace
Independent Case Examiner

Contact ICE

The Independent Case Examiner

PO Box 209
L20 7WA
United Kingdom


0800 414 8529


0151 221 6601

Telephone from outside the UK

+44 151 221 6500

NGT text relay – if you cannot hear or speak on the phone

18001 then 0800 414 8529

You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.

There will usually be someone to take your call from Monday to Friday, 8am to 6pm.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

Corporate information

Jobs and contracts

  1. Jobs

Our Personal information charter explains how we treat your personal information.