NGT text relay – if you cannot hear or speak on the phone
18001 then 0800 414 8529
You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.
There will usually be someone to take your call from Monday to Friday, 8am to 6pm.
Due to the ongoing coronavirus (COVID-19) outbreak, it may take longer to deal with your complaint as staffing levels are constantly changing.