The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
This publication lists the Independent Case Examiner service standards and shows how it has performed.
- Transparency data
Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2016 to 2017
- Corporate report
Independent Case Examiner
The Independent Case Examiner
PO Box 209
Telephone 0345 606 0777
Fax 0151 221 6601
Telephone from outside the UK +44 151 221 6500
Text Relay – if you call from a textphone 18001 0345 606 0777
You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.
There will usually be someone to take your call from Monday to Friday, 8am to 6pm.
Make an FOI request
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