Independent Case Examiner

11 September 2017 — Guidance

How to bring a complaint to the Independent Case Examiner

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

24 April 2018 — Transparency data

Independent Case Examiner service standards

This publication lists the Independent Case Examiner service standards and shows how it has performed.

Latest

1. Independent Case Examiner service standards

   • updated 24 April 2018
   • Transparency data

2. How to bring a complaint to the Independent Case Examiner

   • updated 11 September 2017
   • Guidance

3. Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2016 to 2017

   • published 8 September 2017
   • Corporate report

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What we do

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Documents

Our announcements

1. Joanna Wallace reappointed as Independent Case Examiner

   • 6 April 2016
   • News story

See all our announcements

Our publications

1. Independent Case Examiner service standards

   • 24 April 2018
   • Transparency data

2. How to bring a complaint to the Independent Case Examiner

   • 11 September 2017
   • Guidance

See all our publications

Our management

• Joanna Wallace

  Independent Case Examiner

Contact ICE

The Independent Case Examiner

PO Box 209
Bootle
L20 7WA

Email ice@dwp.gsi.gov.uk

Telephone 0800 414 8529

Fax 0151 221 6601

Telephone from outside the UK +44 151 221 6500

Text Relay – if you call from a textphone 18001 0800 414 8529

You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.

There will usually be someone to take your call from Monday to Friday, 8am to 6pm.

Make an FOI request

1. Read about the Freedom of Information (FOI) Act and how to make a request
2. Check our previous releases to see if we’ve already answered your question

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.