Latest

  1. How to bring a complaint to the Independent Case Examiner

    • updated 8 October 2014
    • Guidance

  2. DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014

    • published 17 September 2014
    • Corporate report

  3. Department for Social Development complaints: Annual report by the Independent Case Examiner 2013 to 2014

    • published 20 August 2014
    • Corporate report
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What we do

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

ICE works with the Department for Work and Pensions.

Read more about what we do

Documents

Our publications

  1. How to bring a complaint to the Independent Case Examiner

    • 8 October 2014
    • Guidance

  2. DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014

    • 17 September 2014
    • Corporate report

See all our publications

Our management

    Contact ICE

    The Independent Case Examiner

    PO Box 209
    Bootle
    L20 7WA

    If you telephone us, we can call you back immediately. There will usually be someone available to take your call Monday to Friday between 9am and 5pm.

    Make an FOI request

    1. Read about the Freedom of Information (FOI) Act and how to make a request
    2. Check our previous releases to see if we’ve already answered your question

    Corporate information

    Jobs and contracts

    Our Personal information charter explains how we treat your personal information.