Independent Case Examiner

Joanna Wallace



Joanna Wallace was appointed to the role of Independent Case Examiner in April 2013.

Her previous roles include:

  • Chief Executive of the Christie NHS Trust Manchester
  • Director of Spire Manchester Hospital
  • lay member of the Sentencing Advisory Panel

Independent Case Examiner

The Independent Case Examiner (ICE) reviews complaints made by users of:

  • the Child Support Agency
  • Jobcentre Plus (including most work provider services)
  • The Pension Service
  • the Disability and Carers Service
  • Debt Management (part of DWP)
  • the Financial Assistance Scheme
  • the Child Maintenance and Enforcement Division (Northern Ireland)
  • the Northern Ireland Social Security Agency
  • the Independent Living Fund