If you are unhappy with our service or you think we've got something wrong, please let us know.
PO Box 209
0800 414 8529
0151 221 6601
Telephone from outside the UK
+44 151 221 6500
Text Relay – if you call from a textphone
18001 0800 414 8529
There will usually be someone to take your call from Monday to Friday, 8am to 6pm.
We only reply to emails that are related to the work we do.
If a written response is required, we aim to:
If you’re unhappy with the way we’ve handled your complaint about us, you can ask your Member of Parliament to refer your complaint to the Parliamentary and Health Service Ombudsman.
In Northern Ireland, you can refer your complaint to the Northern Ireland Public Services Ombudsman.
Read about our service standards and performance on the Independent Case Examiner service standards page.
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