If you are unhappy with our service or you think we've got something wrong, please let us know.
You can phone us on 0345 606 0777
Text Relay – if you call from a textphone 18001 0345 606 0777
Fax 0151 221 6601
Telephone from outside the UK +44 151 221 6500
There will usually be someone to take your call from Monday to Friday, 8am to 6pm. We don’t record telephone calls.
Our email address is firstname.lastname@example.org
We only reply to emails that are related to the work we do.
If a written response is required, we aim to:
If you’re unhappy with the way we’ve handled your complaint about us, you can ask your Member of Parliament to refer your complaint to the Parliamentary and Health Service Ombudsman.
In Northern Ireland, you can refer your complaint to the Northern Ireland Public Services Ombudsman.
Read about our service standards and performance on the Independent Case Examiner service standards page.
Don’t include personal or financial information like your National Insurance number or credit card details.