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Independent Case Examiner service standards

This publication lists the Independent Case Examiner service standards and shows how it has performed.

• From: Independent Case Examiner
• Published: 25 July 2017
• Last updated: 8 July 2026
  Show all updates

  1. 8 July 2026

     Added Independent Case Examiner service standards data up to June 2026 (quarter 1 data for 2026 to 2027 operating year).

  2. 22 April 2026

     Updated 2025 to 2026 table, adding activity to 31 March.

  3. 26 February 2026

     Added a new column to the 2025 to 2026 table providing data to 31 December.

  4. 1 December 2025

     Added a new column to the 2025 to 2026 table providing data to 30 September.

  5. 28 July 2025

     Updated Independent Case Examiner's service standards with quarter 1 data for 2025 to 2026 operating year.

  6. 21 May 2025

     Percentage figures have been added in the 2024 to 2025 table in the column 'To 31 March'.

  7. 17 April 2025

     Updated service standards with quarter 3 data for 2024 to 2025 operating year.

  8. 5 November 2024

     Updated service standards with quarter 2 data for 2024 to 2025 operating year.

  9. 18 July 2024

     Updated Independent Case Examiner's service standards with quarter 1 data for 2024 to 2025 operating year.

  10. 23 April 2024

      Added Independent Case Examiner service standards data to 31 March 2024.

  11. 24 January 2024

      Added Independent Case Examiner service standards data to 31 December 2023.

  12. 6 November 2023

      Published Independent Case Examiner service standards data to 30 September 2023.

  13. 18 July 2023

      Added Independent Case Examiner service standards data performance data up to to 30 June 2023.

  14. 12 June 2023

      New data has been added up 31 Mar 2023.

  15. 2 March 2023

      Amended the figure for the quarter ending 30 June 2022 from 86.1 to 82.6.

  16. 1 March 2023

      Amended service standard data for 2022 to 2023, up to 30 June and up to 31 December, to now read 86.1.

  17. 6 February 2023

      Added performance data for October to December 2022.

  18. 28 October 2022

      Added Independent Case Examiner performance data to 30 June and 30 September 2022.

  19. 17 May 2022

      Added Independent Case Examiner performance data for 31 December 2021 and 31 March 2022.

  20. 17 December 2021

      Added performance data to 30 September 2021.

  21. 13 August 2021

      Added performance data to 30 June 2021.

  22. 3 December 2020

      Added performance data to 30 September 2020.

  23. 9 July 2020

      Added performance data to 30 June 2020.

  24. 21 January 2020

      Added performance data to 31 December 2019.

  25. 17 October 2019

      Added performance data to 30 September 2019.

  26. 16 August 2019

      Added performance data to 30 June 2019.

  27. 23 April 2019

      Added performance data to 31 March 2019.

  28. 16 January 2019

      Added performance data to 31 December 2018.

  29. 22 October 2018

      Added performance data to 30 September 2018.

  30. 11 July 2018

      Added performance data to 30 June 2018.

  31. 24 April 2018

      Added performance data to 31 March 2018.

  32. 18 January 2018

      Added performance data to 31 December 2017.

  33. 6 October 2017

      Added performance data to 30 September 2017.

  34. 25 July 2017

      First published.

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Independent Case Examiner service standards data

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We update the Independent Case Examiner (ICE) service standards performance information every quarter.