Guidance

How to take a complaint to the Independent Case Examiner

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits and financial support.

Detail

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

We act as an impartial referee for people who:

  • feel they have been treated unfairly
  • are unhappy with the way their complaint has been dealt with by the business or agency

Budgeting Loans

See our separate guidance on how to ask for a further, independent review of a Budgeting Loan

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