Guidance

How to bring a complaint to the Independent Case Examiner

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

Documents

Our service: how to bring a complaint to the Independent Case Examiner

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Detail

This guidance explains how the Independent Case Examiner (ICE) acts as an impartial referee for people who:

  • feel they have been treated unfairly
  • are unhappy with the way their complaint has been dealt with

This is a free service.

Please don’t contact us until you get a final response from the government agency or business that says you can bring your case to us.

Budgeting Loans

See our separate guidance on how to ask for a further, independent review of a Budgeting Loan