How to bring a complaint to the Independent Case Examiner

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.



This guidance explains how the Independent Case Examiner (ICE) acts as an impartial referee for people who:

  • feel they have been treated unfairly
  • are unhappy with the way their complaint has been dealt with

This is a free service.

Please don’t contact us until you get a final response from the government agency or business that says you can bring your case to us.

Budgeting Loans

See our separate guidance on how to ask for a further, independent review of a Budgeting Loan