Personal information charter

How the office of the Independent Case Examiner deals with personal information.

The way the office of the Independent Case Examiner deals with personal information is explained in the Personal information charter published by the Department for Work and Pensions.

We securely destroy all paperwork relating to a complaint 14 months after our last action. This includes all correspondence sent to, or received from, complainants, representatives and Members of Parliament. We keep electronic records for 3 years after closing a case.

Ask for a copy of the information we hold about you

To ask for a copy of the information we hold about you, please write to us. We won’t charge you for this service. Requests for personal information are sometimes called ‘subject access requests’.

Please include a description of the information you want and tell us your:

  • full name
  • full address
  • date of birth
  • National Insurance number

Send your request to:

The Data Protection Officer
The Independent Case Examiner
PO Box 209
Bootle
L20 7WA

Please don’t send your request by email because it’s not a secure way of sending personal information.