Personal information charter

How the office of the Independent Case Examiner deals with personal information.

The way the office of the Independent Case Examiner deals with personal information is explained in the Personal information charter published by the Department for Work and Pensions.

We create an electronic record of information about the complaints we deal with. We add any documents we receive to the electronic record and then securely destroy the paper versions. This includes all correspondence sent to, or received from, complainants, representatives and Members of Parliament. If you want us to return any documents you send us, please tell us when you send them.

We keep electronic case records for 26 months in all cases.

Ask for a copy of the information we hold about you

You have the right to ask for a copy of the information that is held about you. This is known as a ‘right of access request’ in data protection law. To ask for a copy of the information we hold about you, please telephone or write to us. We won’t charge you for this service.

Please include a description of the information you want and tell us your:

  • full name
  • full address
  • National Insurance number

Send your request to:

The Data Protection Officer
The Independent Case Examiner
PO Box 209
Bootle
L20 7WA

Telephone: 0800 414 8529
Monday to Friday, 8am to 6pm

Please don’t send your request by email because it’s not a secure way of sending personal information.