Personal information charter

How the office of the Independent Case Examiner deals with personal information.

The way the office of the Independent Case Examiner deals with personal information is explained in the Personal information charter published by the Department for Work and Pensions.

We create an electronic record of information about the complaints we deal with. We add any documents we receive to the electronic record and then securely destroy the paper versions. This includes all correspondence sent to, or received from, complainants, representatives and Members of Parliament. If you want us to return any documents you send us, please tell us when you send them.

We keep case records for:

  • 3 years following closure in cases we accept for investigation
  • 1 year following closure in other cases

Ask for a copy of the information we hold about you

To ask for a copy of the information we hold about you, please write to us. We won’t charge you for this service. Requests for personal information are sometimes called ‘subject access requests’.

Please include a description of the information you want and tell us your:

  • full name
  • full address
  • date of birth
  • National Insurance number

Send your request to:

The Data Protection Officer
The Independent Case Examiner
PO Box 209
Bootle
L20 7WA

Please don’t send your request by email because it’s not a secure way of sending personal information.