Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2017 to 2018

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2017 to 2018.


ICE annual report for the Department for Communities (NI) 2017 to 2018

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2017 and 31 March 2018 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.

Published 12 October 2018