Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2019 to 2020

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2019 to 2020.

From:
Department for Communities (Northern Ireland) and Independent Case Examiner
Published
30 October 2020

Documents

Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2019 to 31 March 2020

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Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2019 to 31 March 2020

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2019 and 31 March 2020 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.

Published 30 October 2020