Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2024 to 2025

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2024 to 31 March 2025.

• From: Independent Case Examiner and Department for Work and Pensions
• Published: 25 September 2025

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2024 to 31 March 2025

PDF, 2.86 MB, 38 pages

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2024 and 31 March 2025.

Further information

The Department for Work and Pensions (DWP) has a complaints procedure.

If a complainant is unhappy with the final response from DWP, they can ask the Independent Case Examiner to investigate their complaint.

Published 25 September 2025