Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2020 to 31 March 2021

From:
Department for Work and Pensions and Independent Case Examiner
Published
21 October 2021

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

HTML

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

PDF, 1.24 MB, 39 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2020 and 31 March 2021.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • pensions
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 21 October 2021