Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022

From:
Department for Work and Pensions and Independent Case Examiner
Published
16 December 2022

Applies to England, Scotland and Wales

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022

HTML

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022

PDF, 1.58 MB, 32 pages

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2021 and 31 March 2022.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • retirement services
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 16 December 2022