Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2018 to 2019

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2018 to 2019.


ICE Annual Report for the Department for Communities (NI) 2018 to 2019

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2018 and 31 March 2019 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.

Published 12 September 2019