This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2018 and 31 March 2019.
The report covers the following areas of work:
- working age benefits (Jobcentre Plus)
- disability benefits
- Debt Management
- private sector companies that provide services on behalf of DWP
- Child Maintenance Service
- Child Support Agency
The report also includes information about the standards of service of the Independent Case Examiner’s office.