Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2018 to 2019

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2018 to 31 March 2019.


Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2018 to 31 March 2019

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This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2018 and 31 March 2019.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • pensions
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 12 September 2019