Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2016 to 2017

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2016 to 2017.


ICE annual report for the Department for Communities (NI) 2016 to 2017

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2016 and 31 March 2017 for the Social Security Agency and Child Maintenance Service, part of the Department for Communities in Northern Ireland.

Published 8 September 2017