Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2024 to 2025

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2024 to 2025.

• From: Independent Case Examiner and Department for Communities (Northern Ireland)
• Published: 25 September 2025

Applies to Northern Ireland

Documents

Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2024 to 31 March 2025

PDF, 144 KB, 5 pages

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2024 and 31 March 2025.

Published 25 September 2025