Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2015 to 2016

Information about work on complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2015 to 2016.

Documents

ICE annual report for the Department for Communities (NI) 2015 to 2016

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2015 and 31 March 2016 for the Department for Communities in Northern Ireland and its Social Security Agency and Child Maintenance Service.

The Department for Communities in Northern Ireland was formerly known as the Department for Social Development.

Published 18 October 2016