SAM72000 - Manage work: access to records: contents

1. SAM72001

   Introduction
2. SAM72010

   Case view hierarchy
3. SAM72020

   Individual access
4. SAM72030

   Responsible offices and agents
5. SAM72040

   Responsible offices and taxpayers
6. SAM72050

   Transfer of responsibility for taxpayers
7. SAM72060

   User roles

User role information

1. SAM72062

   Agent maintainer
2. SAM72064

   Appeals handler - processing and technical office
3. SAM72066

   Appeals handler - recovery office
4. SAM72068

   BACS rejection processor - FAO
5. SAM72070

   Call centre adviser
6. SAM72072

   Charge remitter - recovery office
7. SAM72074

   Clerical accounts office caseworker
8. SAM72076

   Clerical caseworker - recovery office
9. SAM72078

   Clerical caseworker - technical office
10. SAM72080

    Clerical processing manager
11. SAM72082

    Clerical processing officer
12. SAM72084

    Clerical reallocation officer - processing, recovery and technical offices
13. SAM72086

    Compliance manager
14. SAM72088

    Compliance signals maintainer
15. SAM72090

    Enquiry officer - processing office
16. SAM72092

    Enquiry officer - technical office
17. SAM72094

    Office manager
18. SAM72096

    Payment processor - processing office
19. SAM72098

    Payment processor - recovery and technical office
20. SAM72100

    Repayment authoriser
21. SAM72102

    Review interest officer - processing and recovery offices
22. SAM72104

    Review interest officer - technical office
23. SAM72106

    RTC agent - receivables telephone centre
24. SAM72108

    SA quality case selection officer
25. SAM72110

    SA view only
26. SAM72112

    Time to pay officer - processing and recovery office
27. SAM72114

    Worklist manager - recovery office
28. SAM72116

    Worklist manager - technical office
29. SAM72118

    Worklist viewer