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HMRC internal manual

Self Assessment Manual

Manage work: access to records: clerical caseworker - technical office

The Clerical Caseworker user role provides access to all functions required for day to day working in an office with technical responsibilities. The operator with this role is generally responsible for

  • Dealing with correspondence
  • Maintaining designatory details on the SA taxpayer record
  • Dealing with work items appearing on the ‘Potential Transfer Cases’, Outstanding Debt and/or Return and Returns Review Work Lists
  • Creating and maintaining sundry charges on the SA taxpayer record
  • Setting and maintaining compliance signals required as a result of third party information

The following table shows the functions linked to the role Clerical Caseworker in an office with technical responsibilities.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, the functions are grouped under the following sub-headings



Maintain Appeal


Maintain Compliance Signals

View Compliance History

View Compliance Summary


Maintain Responsible Office

Retrieve UTR from D Reference


Amend Fixed Penalties

Create Return Charge

Maintain Return Profile

Maintain Return Summary

View Return


Apply Surcharge

Create Sundry Charge

Maintain Statement Inhibition

Maintain Sundry Charge

Maintain Surcharge

View Payment Details

View Statement

View Taxpayer Credits


Add/Amend Communication Name and Address

Amend Taxpayer Name and Address

Amend Taxpayer Signals

Amend Trust

Case Summary

Maintain Capacity

Maintain Capacity Summary

Maintain Partner

Maintain SA Notes

Maintain Sources

Maintain Trade

Set Up Capacity Details

View Communication Name and Address

View Partners For Partnership

View Taxpayer Designatory Details

TP Agent

Amend Taxpayer’s Agent Details

Taxpayer New Agent Details

Trace Agent

View Agent Details

View Taxpayer’s Agent Details


Immediate Action Work Lists

Office Work List Summary

Operator Work List Summary

Taxpayer Work List