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HMRC internal manual

Self Assessment Manual

From
HM Revenue & Customs
Updated
, see all updates

Manage work: access to records: agent maintainer

As from 23 November 2009, a new centralised team based in Longbenton deals with all SA agent maintainer work for Customer Operations PSA. Agents should be advised that maintenance of their agents details are made by the Agent Maintainer Team within the Central Agent Authorisation Team (CAAT AM Team) and communications must be by letter only.

When informed of the change of an agent’s address, if the agent has not informed the CAAT team directly, you must send a copy of the agent’s letter to the CAAT team for the record to be updated.

Any correspondence for agents based abroad (including Channel Islands and Isle of Man) should be sent to

CAR Abroad Agent Maintainer at CAR Residency
St Johns House
Unit 353, Merton Road
Liverpool

L75 1BB

All other SA agent maintainer customer correspondence should be redirected to the team at

CAAT AM
Benton Park View
Longbenton
Newcastle

NE98 1ZZ