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HMRC internal manual

Self Assessment Manual

HM Revenue & Customs
, see all updates

Manage work: access to records: charge remitter - recovery office

The Charge Remitter in the Recovery Office is responsible for dealing with

  • Remissions of liability
  • Cancellation of remissions, in total or in part
  • The ‘Review Remission For Cancellation’ Work List

The following table shows the functions linked to this role.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, the functions are grouped under the following sub-headings



Maintain Appeal


View Compliance History

View Compliance Summary


Maintain Responsible Office

Retrieve UTR From D Reference


Maintain Return Summary


Maintain Remissions

Remit Liability

View Payment Details

View Statement


Add/Amend Communication Name and Address

Amend Taxpayer Signals

Case Summary

Maintain SA Notes

View Communication Name and Address

View Taxpayer Designatory Details


Immediate Action Work Lists

Office Work List Summary

Operator Work List Summary

Taxpayer Work List