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HMRC internal manual

Self Assessment Manual

Manage work: access to records: RTC agent - receivables telephone centre

The Receivables Telephone Centre (RTC) Agent is responsible for

  • Telephone pursuit work for clean low risk debts and returns (that is where there is no previous liability)

The following table shows the functions linked to this role.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, the functions are grouped under the following sub-headings



Maintain Responsible Office


View Return


Maintain Payments On Account

View Statement


Add/Amend Communication Name and Address

Amend Taxpayer Name and Address

Amend Taxpayer Signals

Case Summary

Maintain Capacity

Maintain Capacity Summary

Maintain SA Notes

Maintain Time to Pay

Set Up Capacity Details

View Communications Name and Address

View Partners for Partnership

View Taxpayer Designatory Details

TP Agent

Amend Taxpayer Agent Details

Trace Agent

View Agent Details

View Taxpayer Agent Details