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HMRC internal manual

Self Assessment Manual

HM Revenue & Customs
, see all updates

Manage work: access to records: time to pay officer - processing and recovery office

The Time to Pay Officer in an office with processing responsibility or in a Recovery Office is responsible for dealing with Time to Pay applications and entering details of agreed arrangements on the SA record.

The following table shows the functions linked to this role.

For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.

On accessing the function, system help is available to you at function, screen, field, and error message levels.

For ease of reference, functions are grouped under the following sub headings



View Compliance History


Maintain Responsible Office

Retrieve UTR From D Reference


Maintain Return Summary

Maintain Return Profile


View Statement


Amend Taxpayer Signals

Case Summary

Maintain Time To Pay

Maintain SA Notes

Taxpayer Work List

View Taxpayer Designatory Details