The Personal Independence Payment (PIP) toolkit

A guide to help organisations and people in support roles explain Personal Independence Payment (PIP) and changes to Disability Living Allowance (DLA) to claimants.


DLA is ending for people who were born after 8 April 1948 and for people who are 16 years old or over.

PIP has replaced DLA.

People will continue to get DLA until the Department for Work and Pensions (DWP) writes to them:

  • to tell them when it will end

  • to invite them to apply for PIP

People will continue to get DLA and not be invited to apply for PIP if:

  • they were born on or before 8 April 1948

  • they are under the age of 16

This toolkit provides information about PIP for support organisations and claimant advisers. The information can also be adapted into training for your people.

Information about PIP for claimants is available at

When PIP affects existing DLA claimants

We are inviting individuals to claim PIP when:

  • we receive information about a change in a person’s care or mobility needs

  • a person’s fixed term DLA award is due to end

  • children turn 16 years of age – unless they have been awarded DLA under the special rules for terminally ill people, or they are in hospital

  • people are on indefinite or long term awards who were born after 8 April 1948 and those who are 16 years old or over – these individuals will be invited through a random selection process as PIP progresses

Invitation letters to claim PIP

We will write to the individuals at different stages throughout the PIP claim.

We have published a series of example letters sent to DLA claimants (sometimes referred to as notifications) to invite them to start a claim for PIP. You can download example letters to cover the following circumstances:

  • claimant is invited to claim PIP on reaching age 16 (PIP 0185)

  • claimant is selected to claim PIP (PIP 0201)

  • claimant is invited to claim PIP – end of fixed term award (PIP 0202)

  • claimant is invited to claim PIP – change of condition (PIP 0204)

These letters are examples only. There are more letters covering different scenarios.

Existing DLA for child claims and PIP

We will write to parents or guardians of young people who are currently getting DLA when the young person is 15 years and 7 months old. This letter will explain that the young person will need to claim PIP when they turn 16 years old.

The letter will also ask:

  • whether the young person will need an appointee when they turn 16

  • what bank account their money needs to be paid into after they turn 16

Two months before the young person’s 16th birthday, at 15 years and 10 months old, we will send a letter to the parents or guardians to remind them that the young person will be invited to claim PIP at 16 years old.

At age 16, a letter will be sent to the young person, or their appointee, to invite them to claim PIP. It will explain:

  • how to claim PIP and by when

  • that if they do not claim PIP by the date given on their letter, their DLA will stop

  • that their DLA will continue to be paid (even if their DLA award was due to end) as long as they send us any information we ask for and go to a face-to-face consultation, if one is needed

If the young person has not received their letter 28 days before they turn 16 years old, parents or guardians need to contact the Disability Service Centre. Payments could stop if they do not do this.

Young people claiming DLA with a terminal illness or who are in hospital will not be invited to claim PIP.

Visit Disability Living Allowance (DLA) for children for more information.

When we told DLA claimants about PIP

All existing DLA claimants got more information about PIP in their usual annual letters. This tells them what their new benefit rate will be.

How will DLA claimants be reassessed?

For information about how existing DLA claimants will be reassessed for PIP, download the PIP handbook.

DLA is ending’ campaign information

You can find out more about:

  • how DWP is raising awareness that DLA is ending

  • what claimants need to do next

  • where claimants can go to get the information they need to make a decision about claiming PIP before their DLA ends

To find out more, see the:

How individuals make a claim to PIP

To start a new PIP claim, contact DWP through the details provided in the PIP claimant guide. This includes the details of a Next Generation Text relay service and a British Sign Language (BSL) video relay service.

Once a claim has been made, DWP will register the claim and send the individual a ‘How your disability affects you’ (PIP2) form to fill in, together with an information booklet:

If the person is entitled to PIP, they will get paid from the date the claim is registered.

Find out more about the PIP claim process.

Where an individual cannot call us, or needs extra help and has no one to support them making a claim by telephone, they can write to us to request a PIP1 claim form:

Personal Independence Payment New Claims
Post Handling Site B
WV99 1AH

The PIP1 claim form captures the same basic information we take over the phone. It is sent along with PIP1 A1: additional information.

The forms will be personalised to the individual who asked for them and should not be copied or used for other people. We have published examples of the forms for information only:

When individuals will get the decision on a PIP claim

The actual time to get a decision on a PIP claim depends on the person’s circumstances. We are dealing with claims as quickly as we can. Any delays experienced in the new claims process will not change the date when individuals are paid, which is the date the claim is registered.

Existing DLA claimants will continue to get DLA until a decision has been made on their PIP claim.

Your organisation and PIP

We have published information and guidance specifically aimed at helping your organisation with the introduction of PIP.

This includes a:

In addition:

Quick guides to PIP

We have published short guides about PIP, including a:

PIP handbook

Download the PIP handbook for detailed information about the benefit, including:

  • conditions of entitlement

  • assessment criteria

  • how to make a claim

  • reassessing existing DLA claimants for PIP

  • special rules for terminal illness

  • how to dispute decisions

  • access to other benefits and services that claimants may be entitled to

Information for specific groups

We have published information and guidance on PIP for:

Leaflets about PIP

Leaflets are available to support advisers, intermediaries and healthcare professionals who deal with claimants.

See DWP leaflets and how to order them.

A DLA is ending’ leaflet, providing information for claimants about DLA ending and how to claim PIP, is also available to order.

What to do with DLA claim forms

You can continue to order and provide DLA claim forms for children under 16 (‘DLA1 Child’ or DLA1A Child’) and Attendance Allowance forms for over 65s (‘AA 1’ or AA 1A’).

You should destroy all ‘DLA1 Adult’ and ‘DLA1A Adult’ forms, including large print and Welsh language versions – do not give them to claimants.

Published 3 September 2013
Last updated 25 June 2018 + show all updates
  1. Added revised PIP1: Sample Personal Independence Payment claim form (for reference only) - English and Welsh and PIP2: How your disability affects you (for reference only) - English and Welsh.
  2. Added a link to new PIP video guides with British Sign Language (BSL).
  3. 'Atos' changed to 'Independent Assessment Services'.
  4. First published.